Got a problem? Just give us a call!
PaymentPlus operates a helpdesk service for our customers. Our support team will be happy to help you with anything from problems with your terminal to statement or transaction queries or any other questions you may have.
Did you know you can check your helpdesk number on the Terminal Display or in your Welcome Email?
You can contact the terminal
helpdesk on 0844 873 0805
The helpdesk operates 7 days a week (Mon – Sat 8am – 8pm, Sun 10am – 4pm)
If you have a Castles or TMS terminal, you can contact the alternative terminal helpdesk on 0808 169 1616.
Terminal Support
Voice Authorisations
Paper Roll orders
Financial queries, Statements,
Chargebacks or Retrieval queries
For Merchant Accounts & Billing you can contact the PaymentPlus office on 0131 507 0705;
