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Customer Support

Got a problem? Just give us a call!

PaymentPlus operates a helpdesk service for our customers. Our support team will be happy to help you with anything from problems with your terminal to statement or transaction queries or any other questions you may have.

Need help?

Did you know you can check your helpdesk number on the Terminal Display or in your Welcome Email?

You can contact the terminal
helpdesk on 0844 873 0805

The helpdesk operates 7 days a week (Mon – Sat 8am – 8pm, Sun 10am – 4pm)

Contact Now

If you have a Castles or TMS terminal, you can contact the alternative terminal helpdesk on 0808 169 1616.

Terminal Support

Voice Authorisations

Paper Roll orders

Financial queries, Statements,
Chargebacks or Retrieval queries

For Merchant Accounts & Billing you can contact the PaymentPlus office on 0131 507 0705;