PaymentPlus operates a Freephone helpdesk service for our customers. Our support team will be happy to help you with anything from Terminal queries, Statements, Authorisations or any other questions you may have.
The helpdesk operates 7 days a week (Mon - Sat 8am - 8pm, Sun 10am - 4pm)
You can contact the helpdesk on Freephone 0844 873 0805

Option 1 – Terminal Support

Option 2 – Voice Authorisations

Option 3 – Paper Roll orders

Option 4 – Financial queries, Statements, Chargebacks or Retrieval queries

Fast Facts Guide

Download our quick reference guide to help with common
transaction types, terminal messages and banking functions.

Download guide

Terminal Installation and User Guides

Download the terminal user guide for detailed information on how to install and use your terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal.


iCT250 Countertop (PSTN/IP)

Download user guide




iWL250 Portable (Bluetooth)

Download user guide




iWL250 Mobile (GPRS)

Download user guide




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