Support

PaymentPlus operates a Freephone helpdesk service for our customers. Our support team will be happy to help you with anything from Terminal queries, Statements, Authorisations or any other questions you may have.
 
The helpdesk operates 7 days a week (Mon - Sat 8am - 8pm, Sun 10am - 4pm)
 
You can contact the helpdesk on Freephone 0844 873 0805

Option 1 – Terminal Support

Option 2 – Voice Authorisations

Option 3 – Paper Roll orders

Option 4 – Financial queries, Statements, Chargebacks or Retrieval queries


Contactless Card Limit Increase

As of April 1 st , PaymentPlus merchants can accept Contactless Card transactions of up to £45. In
order to do this, merchants who have a PaymentPlus GEMs terminal need to complete the following
steps:


1. Press the menu button twice
2. Scroll to “Select Function” and press enter (Green key)
3. Enter in 81 and press enter (Green key)
4. Swipe supervisor card or key in Supervisor PIN as prompted
5. The terminal will contact “GEMS” and complete the download update
6. The terminal will restart and will be ready to take payments

Merchants who have a PaymentPlus TMS terminal need to complete the following steps:
1. Select the menu button twice
2. Select F3 ‘Supervisor’
3. Enter the supervisor password and select enter
4. Select the menu button twice
5. Select F4 ‘Call TMS’
6. The terminal will now perform the configuration download 
7. Wait until the terminal returns to the home screen before use

If you have any issues,
Please contact the helpdesk on 0808 169 1616


Fast Facts Guide

Download our quick reference guide to help with common
transaction types, terminal messages and banking functions.

Download guide


Terminal Installation and User Guides

Download the terminal user guide for detailed information on how to install and use your terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal.

 

iCT250 Countertop (PSTN/IP)

Download user guide

 

 

 

iWL250 Portable (Bluetooth)

Download user guide

 

 

 

iWL250 Mobile (GPRS)

Download user guide