Customer Support


PaymentPlus operates a helpdesk service for our customers. Our support team will be happy to help you with any type of query, from questions relating to Terminals, Statements, Authorisations or any other questions you may have.
The helpdesk operates 7 days a week (Mon - Sat 8am - 8pm, Sun 10am - 4pm)
You can contact the helpdesk on 0844 873 0805

Option 1 – Ingenico Terminal Support

Option 2 – Barclaycard Voice Authorisations

Option 3 – Paper Roll orders

Option 4 – Barclaycard Statement, Chargeback or Retrieval queries



Fast Facts Guide

Download our quick reference guide to help with common
transaction types, terminal messages and banking functions.

Download guide



Terminal Installation and User Guides

Download the terminal user guide for detailed information on how to install and use your terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal.


iCT250 Countertop (PSTN/IP)

Download user guide



iWL250 Portable (Bluetooth)

Download user guide




iWL250 Mobile (GPRS)

Download user guide






Paper Rolls and Consumables

Paper Rolls and Consumables

PaymentPlus provides competitively priced paper roll and consumable supplies. All of our products are of the highest quality and approved for use with our terminals. To order please contact our helpdesk on 0844 873 0805 and select option 3. 

Get in touch

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Contact us today and start saving money on your card acceptance rates. We will contact you to discuss your requirements.

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