PaymentPlus operates a helpdesk service for our customers. Our support team will be happy to help you with any type of query, from questions relating to Terminals, Statements, Authorisations or any other questions you may have.
The helpdesk operates 7 days a week (Mon - Sat 8am - 8pm, Sun 10am - 4pm)
You can contact the helpdesk on 0844 873 0805
Option 1 – Ingenico Terminal Support
Option 2 – Barclaycard Voice Authorisations
Option 3 – Paper Roll orders
Option 4 – Barclaycard Statement, Chargeback or Retrieval queries
Fast Facts Guide
Download our quick reference guide to help with common
transaction types, terminal messages and banking functions.
Terminal Installation and User Guides
Download the terminal user guide for detailed information on how to install and use your terminal, including Safety Instructions and instructions on transaction processing, printing reports and general maintenance of the terminal.
Paper Rolls and Consumables
PaymentPlus provides competitively priced paper roll and consumable supplies. All of our products are of the highest quality and approved for use with our terminals. To order please contact our helpdesk on 0844 873 0805 and select option 3.